Payment and Delivery

Payment in Ukraine

Cash through courier

Citizens of Zaporizhzhia can pay in cash through courier if the appropriate option is agreed upon. Only national currency is accepted. We provide the receipt of purchase if needed.

Cashless payment*

Cashless payment is processed as follows: after the order formalization our manager will send you an invoice via e-mail, which you can pay for through any bank or your company’ payment account.

*additional commission of 3% is charged

Delivery

Delivery in Zaporizhzhia

Delivery in the city of Zaporizhzhia is carried out in one to three days if the model is available. Delivery window can be increased if the order is performed during weekends or holidays. You are to define the delivery address and time appropriate as well as a contact number to prevent Force Majeure.

The delivery is not paid for if you take out the produce from office, shop or warehouse yourself.

Ukrainian delivery

Delivery inside Ukraine is performed by courier services like Nova Poshta, Avtolux, In-time etc. Do note that the time between order completion and order arrival in your city is three days minimum. This waiting time can be more if the order is completed on weekends or holidays.

Delivery services are paid by the customer during order receiving in the office of the delivery service.

Delivery date depends on work hours of the delivery service.

The cost of delivery is calculated by the delivery service with account for dimensions, weight and delivery target.

To receive an order in the office of the delivery service (Nova Poshta, Avtolux) you will need passport and payment manifest number. Manifest number will be given to you via telephone call or via SMS.

DEAR CUSTOMERS! Be advised to make a clear choice of produce, check functions, colors, dimensions and volume to avoid unwanted misunderstandings and returns.

Return policy for the internet shop in Ukraine

You may refuse the delivered produce if it is damaged or doesn’t correspond to the produce you’ve ordered.

You can return the merchandise to the courier immediately after receiving. The delivery service is paid for if there is no good reason to return.

If any defects are surfaced after the delivery you can return or change the product during 14 days after the delivery.

To make a return, contact us through (+38 099 122 56 91)

Return is possible only with original package, accompanying documents, invoice and no customer damage inflicted.

All actions are in accordance with Law on consumer protection.

Warranty

Our internet shop sells only the Ukrainian certified produce.

Warranty validity starts on the date of purchase.

The delivery to perform warranty services is paid by the customer.